Customer Satisfaction Survey Services
Impératif undertake many outbound customer satisfaction survey services across various industries – designed to identify specific customer satisfaction levels across the full product and services offering range.
Our phone surveys can involve appraising customer satisfaction with a new car, loyalty program feedback, staff satisfaction and even ascertaining and recording future purchase intentions.
After collecting and collating this data into our CRM, Impératif present it back to you to allow you to ensure that your products and services are a true representation of your brand.
Customer satisfaction telesurveying does not just have to be limited to recording and reporting on customer satisfaction – it can also realise and incorporate fantastic cross-sell / up-sell opportunities.