Case Study · Waste & Resource Recovery
How REMONDIS filled its sales pipeline without making a single cold call
One of the world’s largest waste & recycling companies handed its outbound calling to our Brisbane team. Here’s what happened.
500
OUTBOUND CALLS
195
APPOINTMENTS
106
NEW CLIENTS
The Story
Commercial waste is won on timing, catching the right manager when a contract is up for review.
Remondis didn’t want more headcount, they wanted more of the right conversations. Our 100% Australian team trained on their services, then reached decision-makers directly, got past gatekeepers, and qualified genuine need before anything hit a calendar.
Every appointment landed straight in their reps’ diaries with a full brief: the contact, the site, the contract situation and the reason they were ready to talk. Their sales team walked into warm meetings, not cold calls.
The result: a steady pipeline of new sites and contracts booked by us, closed by them.
"A great team to deal with, highly professional. The leads provided are excellent quality and the Imperatif calling staff are down to earth and not pushy which suits our customers and us, perfectly"
Chris Morrison
General Manager
REMONDIS Australia Pty Ltd
Real numbers, not promises
The Remondis campaign, measured end to end
Every call, appointment and win tracked in our CRM here’s the actual funnel.
Hear A Remondis Call
Listen to a real B2B appointment setting call from Debbie in our team as she gently qualifies quality leads for Remondis. No hard sell, no scripts, just a professional, friendly conversation.
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Debbie - Remondis Call
What makes a qualified waste management appointment?
We don’t just fill calendars. Every meeting is validated against four criteria.
Budget
An active waste or recycling contract or a live procurement cycle.
SPEND CONFIRMED
Authority
The facilities, operations or procurement decision-maker not the gatekeeper.
Decision Maker Locked
Need
A service gap, contract expiry or expansion to a new site or stream.
Pain Point Identified
Timeline
A review window that lines up with your sales cycle.
Actionable Window
TRUSTED BY
Felton Industries Felton Industries has engaged the services of Imperatif over a number of years now, always finding Chris, Paul and their team highly professional and market leaders in their field. Great work team Imperatif!
Mercedes-Benz Townsville We partnered with Imperatif a few years ago and I am thrilled with the level of customer service, reporting and responsiveness of the team. Chris and Paul are always on hand to provide management support at the drop of a hat
National Seniors Australia Great team and excellent service! We have worked with Chris, Paul and the team at Imperatif for many years and we are always impressed by the results, knowledge and professionalism. Highly recommend.
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