AI RECEPTIONIST - AUSTRALIAN RUN
Your AI receptionist. Every call answered. Every booking made. Around the clock.
Imperatif’s AI receptionist picks up on the first ring, books and reschedules appointments, answers billing and account questions, and syncs it all to the tools you already run with real Brisbane agents behind it for anything complex.
Hear Anne answer your calls this week
Leave your details and we'll set up a live demo on your own number.
No lock-in. Or call 1300 868 567.
BOOKS & SYNCS STRAIGHT INTO THE TOOLS YOU ALREADY USE
Google Calendar
Microsoft Outlook
Salesforce
HubSpot
Pipedrive
Calendly
THE PHONE NEVER STOPS
Your reception can't be in three places at once
A ringing phone, a customer at the counter, and an inbox to clear something always gives. Usually it’s the call.
1in3
callers won’t leave a voicemail. A missed call is a missed booking or a customer ringing the next name on the list.
62%
of calls land while your team is with a customer, on a job, or already closed for the day.
0
calls should hit hold music or voicemail. Every one gets answered bookings, billing and enquiries alike.
WHAT AN AI RECEPTIONIST ACTUALLY DOES
A full front desk not a message service
It handles the whole call, start to finish and only involves your team when it needs to.
Bookings & reschedules
Checks live availability, books, moves and cancels, and confirms by text.
“Hi, can I move my Thursday appointment?” → done, and re-confirmed by SMS.
Billing & accounts
Answers “what do I owe”, invoice and payment questions, and passes payment details securely to your team.
“What’s my balance and can I pay it off?” → answered and actioned.
After-hours & overflow
Covers nights, weekends and holidays, and picks up the moment your team is already on a call.
8pm enquiry → booked in overnight, in your calendar by morning.
Triage & routing
Works out what each caller needs, answers the routine, and puts urgent calls straight through.
Emergency? Routed to a human in seconds. Everything else, handled.
FAQs & enquiries
Hours, location, pricing, “do you bulk bill”, parking, services answered instantly, every time.
Same answer, 24/7, with none of your team’s time.
Messages & callbacks
Takes detailed messages, logs callback requests, and sends you every call summary by SMS and email.
Nothing scribbled on a sticky note. Everything logged and synced.
MEET ANNE
Anne is our AI receptionist. Try her right now.
Anne answers on the first ring, handles the whole conversation naturally and updates our systems the second she hangs up. Don’t take our word for it put her to work in the next 30 seconds.
Anne is online now
Hear Anne for yourself
Call her live, or pop your number in and she’ll ring you straight back.
Listen to a real call
Hear Anne In Action
Listen to our AI receptionist take a real call in the evening when the team have all gone to sleep.
0:00 / 0:00
Inbound Call Handled By Anne
CONNECTS TO YOUR TECH STACK
She doesn't just talk, she updates your systems
Our AI receptionists makes the booking and writes it into the tools you already run, in real time. No double entry, no lost notes.
Caller rings in
Anne answers on the first ring and handles the conversation
Books the appointment
Checks live availability and locks it into your calendar.
Syncs your CRM
Writes the contact, booking and call notes into your CRM instantly.
Google Calendar
Microsoft Outlook
Salesforce
HubSpot
Pipedrive
Calendly
BOOK YOUR DEMO
Hear Anne answer your calls this week
Book a 15-minute demo and we’ll show you Anne handling real calls for a business like yours bookings, billing, after-hours then set her up on a trial number so you can hear it for real.
A live call demo, tailored to your business
Connected to your calendar & CRM
Live in days — no lock-in, keep your number
Get Your Free Quote
Fill out the form below and our team will contact you within 24 hours to discuss your needs.
SPEAKS YOUR CUSTOMERS' LANGUAGE
Every caller understood in 100+ languages
Anne switches languages the moment she hears one, with natural, native-level accents. No language line, no “please hold for an interpreter” just a caller who feels understood and looked after.
REAL AGENTS + AI
AI speed, with real people behind it
Anne handles the volume every call, instantly, around the clock. But when a call needs a human touch, she hands off seamlessly to Imperatif’s Brisbane-based agents. You get the reach of AI and the judgement of a real team, in one service.
AI answers first — no hold, no queue
Complex calls escalate to Brisbane agents
Australian-run, since 2010
HOW IT WORKS
Set up once. Live in days.
01
We learn your business
Your services, hours, booking rules, pricing and FAQs. We train your AI receptionist to sound like your front desk staff not a robot.
02
Point Your Calls To Your Agent
Send your AI agent everything, just after-hours, or only overflow. Keep your existing number and phone setup.
03
Your calendar fills itself
Your AI receptionist answers, books, handles the query and syncs it all to your calendar and CRM automatically.
QUESTIONS
The things everyone asks first
How does AI call agents blending with real agents work?
It can be altered in a variety of different ways to suit our clients needs and budget. For instance, real agents can make or accept our clients inbound calls during normal business hours and AI agents performing the same inbound and outbound calls after hours.
How do we know the AI agents are performing to our standards?
Our AI agents are fully monitored, measured, and optimised in real time. Every interaction is tracked for accuracy, compliance, customer sentiment and call outcomes. You’ll receive transparent reporting and performance dashboards, so you can clearly see how the AI is performing against your KPIs. We also continually fine-tune the agent based on your feedback, ensuring it always aligns with your brand standards and service expectations.
What are the benefits of using both real and AI agents?
Combining real call centre staff and AI agents gives you the best of both worlds: AI delivers fast, consistent, 24/7 coverage for tasks, while real agents handle the complex, sensitive or high-value conversations that need a human touch. This hybrid approach increases efficiency, reduces costs, improves customer experience and ensures every call is managed by the right resource at the right time.
What type of services can AI agents perform?
Our AI agents can handle a vast range of call centre tasks including answering service calls, customer enquiries, appointment bookings, outbound follow-ups, customer satisfaction surveys, lead qualification, and basic troubleshooting.
They deliver fast, consistent responses and can scale instantly, making them ideal for high-volume or routine interactions.
Why should we have real agents and not just AI agents?
While AI agents are excellent for fast, consistent handling of routine tasks, real agents are essential for complex, emotional or sensitive conversations where human judgement and empathy matter.
A human team ensures your customers always have access to genuine support when it’s needed most, creating trust, building relationships and protecting your brand experience.
How can I have a free trial?
Imperatif Call Centre Partners are happy to discuss your needs around the services you require and provide a free limited trial of the AI / Call Centre services tailored to your needs.
Please contact us via the website or by calling 1300 868 567 and we will be happy to get the ball rolling.
GET STARTED
Ready for an AI receptionist of your own?
Anne shows what’s possible, yours would be designed and built around your business: your services, your booking rules, your systems, your voice.
Tell us how your calls come in and we’ll come back with a tailored quote, and have you live in days. Keep your number, no lock-in.
Your own AI receptionist, designed & built for your business
Connected to your calendar & CRM
Live in days — no lock-in, keep your number
Get Your Free Quote
Fill out the form below and our team will contact you to discuss your needs.