Professional Overflow / Out of hours Phone Answering Service
Imperatif’s professional phone answering service can supplement your own call centre services and Australian contact centre facilities. We offer extended opening hours and a greatly increased call capacity that is cost effective for you and increases the reach of your business day-to-day, even when you’re not there.
Our overflow and out of hours phone answering service perfectly aids a wide range of industry sectors that rely on being permanently available to their customers or clients, such as:
- Emergency Services
- Facilities Management
- IT Support
- Doctors and Vets
- Pest Control
- Traffic Management
- Security Services
- Legal Services
- And many more!
Supplementing your own inbound call and contact centre facilities with Imperatif’s overflow and out of hours inbound call centre services can offer your business unprecedented flexibility to trade day and night, without working day and night.
By offering extended hours of operation and an increased yet cost effective call capacity, your service offering is significantly enhanced and your business will benefit from increased sales, productivity and profitability, seven days a week.
We will ensure your business never misses another phone call. Whether you need a virtual receptionist available round the clock, or you only need the occasional out of hours inbound call answered, Imperatif are available to your customers all day, every day.
Every call will be answered in your company name by professional and well trained local agents, and will be delivered to you in a timely manner according to a pre-agreed protocol.