AI Agents & Automation · Australian-run
AI voice agents for every call your business makes and takes.
Imperatif builds and runs custom AI agents that answer your phones, call your prospects, book the appointments and handle the routine questions. 24/7, in 100+ languages, with real Brisbane agents behind them for anything that needs a human.
Works with the tools you already run
Google Calendar
Microsoft Outlook
Salesforce
HubSpot
Pipedrive
Calendly
The maths of phone calls
You can't hire your way to 24/7 but your customers still call
Missed calls, un-worked leads and stretched teams cost you every day. AI agents cover the gap without another payroll line.
1in3
callers won’t leave a voicemail. A missed call is a missed customer, inbound or out.
48%
of leads never get a second call. Follow-up dies the moment your team gets busy.
24/7
coverage would cost a fortune in wages. One AI agent runs round the clock for a fraction of it.
What our AI agents do
One platform, an agent for every job on the phone
Inbound, outbound or support, each agent is trained for your business and only involves your team when it needs to.
AI Receptionist
Answers every inbound call on the first ring, books appointments, handles FAQs and routes the urgent ones, a 24/7 front desk that never misses.
After-hours enquiry → booked overnight, in your calendar by morning.
Appointment Setting
Calls your prospects, qualifies them and books meetings straight into your reps’ calendars no manual follow-up, no missed slots.
Cold list → qualified meetings on the calendar by Friday.
Cold Calling & Lead Gen
Works a fresh list at scale, handles openers and objections, and keeps dialling long after a human would burn out.
2,000 names → worked in days, not months.
Customer Support
Resolves Tier 1 queries, checks order and account status, and answers the routine 24/7 without a night-shift team.
“Where’s my order?” → answered instantly, any hour.
Qualification & Reactivation
Scores every lead against your criteria, and re-works the dormant database gathering dust to bring the warm ones back.
1,800 dead leads → re-called and re-qualified.
Surveys & Research
Runs satisfaction surveys and feedback calls at scale, captures sentiment and reports back, consistent every time.
Post-service survey → every customer, same questions, real data.
LISTEN TO A REAL AI CALL
Listen in as an AI Agent makes a perfect outbound appointment setting call
George makes an outbound call on behalf of one of our automotive clients to remind the customer that his Ford Focus is due for its next service.
Hear George for yourself
Listen as George calls a Ford Focus customer to book the car in for a service.
How an agent handles a call
Connects, converses, acts and updates your systems
Whether it’s answering or calling, every conversation ends with your CRM up to date.
Connects
Plugs into your number and systems. Keep everything you already run.
Converses
Natural, back-and-forth conversation, in any of 100+ languages.
Acts
Books, qualifies, answers or live-transfers whatever the call needs.
Syncs your CRM
Every call, outcome and note written back instantly.
Google Calendar
Microsoft Outlook
Salesforce
HubSpot
Pipedrive
Calendly
Real agents + AI
AI at scale, with real people behind it
The ultimate blend: AI handles the volume answering, calling and qualifying instantly, around the clock then hands anything complex or high-value to Imperatif’s Brisbane-based team. You get the reach of AI and the judgement of a real team, in one service.
BOOK YOUR DEMO
See an AI agent built for your business
Book a 15-minute demo and we’ll show you an agent handling real calls for a business like yours, inbound, outbound or support, then map out what yours would do. No lock-in.
A live call demo, tailored to your business
Connected to your calendar & CRM
Live in days no lock-in, keep your number
Get Your Free Quote
Fill out the form below and our team will contact you within 24 hours to discuss your needs.
Reach every prospect
Speaks and calls in 100+ languages
Your agents switch language the moment they hear one, with natural, native-level accents. No language line, no “please hold for an interpreter” every customer feels understood, in every market you serve.
HOW IT WORKS
From idea to live agent, in days
01
We learn your business
Your services, scripts, booking rules, FAQs and tone. We design an agent that sounds like your team, not a robot.
02
We built & train it
We script, connect your systems, and test against real scenarios. You sign off before it takes or makes a single call.
03
Go live and we optimise
Your agent goes live, fully managed, with transparent reporting so you see how it’s performing, and we tune from there.
QUESTIONS
The things everyone asks first
How does AI call agents blending with real agents work?
It can be altered in a variety of different ways to suit our clients needs and budget. For instance, real agents can make or accept our clients inbound calls during normal business hours and AI agents performing the same inbound and outbound calls after hours.
How do we know the AI agents are performing to our standards?
Our AI agents are fully monitored, measured, and optimised in real time. Every interaction is tracked for accuracy, compliance, customer sentiment and call outcomes. You’ll receive transparent reporting and performance dashboards, so you can clearly see how the AI is performing against your KPIs. We also continually fine-tune the agent based on your feedback, ensuring it always aligns with your brand standards and service expectations.
What are the benefits of using both real and AI agents?
Combining real call centre staff and AI agents gives you the best of both worlds: AI delivers fast, consistent, 24/7 coverage for tasks, while real agents handle the complex, sensitive or high-value conversations that need a human touch. This hybrid approach increases efficiency, reduces costs, improves customer experience and ensures every call is managed by the right resource at the right time.
What type of services can AI agents perform?
Our AI agents can handle a vast range of call centre tasks including answering service calls, customer enquiries, appointment bookings, outbound follow-ups, customer satisfaction surveys, lead qualification, and basic troubleshooting.
They deliver fast, consistent responses and can scale instantly, making them ideal for high-volume or routine interactions.
Why should we have real agents and not just AI agents?
While AI agents are excellent for fast, consistent handling of routine tasks, real agents are essential for complex, emotional or sensitive conversations where human judgement and empathy matter.
A human team ensures your customers always have access to genuine support when it’s needed most, creating trust, building relationships and protecting your brand experience.
How can I have a free trial?
Imperatif Call Centre Partners are happy to discuss your needs around the services you require and provide a free limited trial of the AI / Call Centre services tailored to your needs.
Please contact us via the website or by calling 1300 868 567 and we will be happy to get the ball rolling.