Privacy Policy
Effective Date: 23/5/2021 1. Introduction Welcome to Imperatif Call Centre Partners. We are committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our call centre services. 2. Information We Collect We may collect various types of information, including:
- Personal Identification Information: Name, phone number, email address, and other contact details.
- Call Records: Details of calls made or received, including call duration and content.
- Payment Information: Credit card details and billing information (if applicable).
- Technical Data: IP address, browser type, and operating system.
- Service Provision: To provide, operate, and improve our call centre services.
- Customer Support: To respond to your inquiries, requests, and provide assistance.
- Billing and Transactions: To process payments and manage billing.
- Quality Assurance: To monitor and improve the quality of our services through call recordings and reviews.
- Communication: To send you important updates, notifications, or promotional materials (where applicable).
- Service Providers: With third-party vendors or service providers who assist us in operating our call centre and providing services.
- Legal Requirements: When required by law, regulation, or legal process, or to protect our rights and interests.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of the business transition.
- Access: Request access to the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to legal and operational constraints.
- Objection: Object to the processing of your personal information under certain circumstances.