Australian Call Centre Services
Solution to Suit All Businesses
Impératif Call Centre Partners are a boutique Australian contact centre based in Brisbane, serving many clients Australia wide.
We partner as an outsourced call centre with many varied businesses across numerous industries in order to increase customer satisfaction via proven services such as inbound customer service, helplines and omnichannel business process outsourcing support.
We are also experts in increasing revenue for our partners with our exceptional outbound telemarketing, lead generation and appointment setting services.
We offer best-in-class contact centre processes and technology such as 100% inbound and outbound call recording, PCI compliance, ongoing data cleansing as well as targeted key performance indicator reporting.
Some Of Our Call Centre Services
Customer Support Lines
Overflow Answering Service
Shopping Support
Market Research
Keep ahead of the competition with competitor analysis and measurement calls
Telemarketing
Increase revenue immediately with our expert TeleMarketing services.
Appointment Setting
Our appointments setters are class leading in generating quality bookings.
Lead Generation
Expert Call Centre Staff on hand to offer your customers the support they need.
Satisfaction Surveying
Ensuring customer satisfaction is recorded and measured for ongoing improvement.
Call Centre Technology
Highly advanced Call Centre systems already in place at the flick of a switch and a fraction of the cost
KPI Accountability
Designed and implemented to deliver an exceptional Call Centre performance level that gives peace of mind.
100% Call Recording
All calls are recorded and accessible to our partners to ensure that we are performing to your highest expectations
Omnichannel Support
Providing customer support through all channels; phone, email, SMS, ticketing service. We’ve got it covered.
Accessible Staff
We have an open door policy and get all of our clients involved with the call centre staff representing your brand
Let's Talk Growth
Experience the boutique difference. Discuss your requirements with our specialists today.
Real people, not call centre robots
Whilst overall scripting and process adherence is important, we value empowering our agents to be themselves during every call. We all know how frustrating it can be when speaking with certain call centres in terms of being treated like a number, at Imperatif we speak to your customers like we would our friends.
Quality Assurance You Can See
We strive to provide all of our partners with fully transparent and accountable quality assurance in every call we take or make. We work with you to design the ideal quality assurance program that provides you with peace of mind knowing that your customers are receiving the highest level of customer service as set by yourself.
We Fit With You
We can integrate or utilise whatever tech systems you prefer to use. Even if you don’t have a preferred CRM system, we have the perfect system for collaboration and sharing, right out of the box.
An Extention of
Your Team
Our quality call centre services always deliver results; our dedicated contact centre teams work hand in hand with your business to achieve your targets.
We are an extension of your customer service and sales and marketing teams, dedicated to ensuring that your business is represented by us, just as well as your own staff.
Our call centre specialists are dedicated to ensuring you and your customers are only provided with the highest quality customer service.
Trusted By Many
With many years in the industry we have had the pleasure of working with some of the biggest brands in Australia
Kilian McMahon
Call Centre Operations Specialist
STAFF SPOTLIGHT
Meet the Team
Making the Calls
At Impératif, our solutions are powered by human expertise. Kilian McMahon is a core member of our call centre operations, bringing a unique blend of academic insight, ideas and fun to the team.
QUT Business Student
Applying modern business strategies to optimise our people & digital services.
Fitness
Enthusiast
Brings a high-performance mindset from the gym to the office every day.
Passion For Travel
Recently returned from a 5 month Euro trip, I'm keen to see as much as possible.
"Working at the intersection of a small boutique call centre that's using so many technologies, such as AI allows me to see the future of customer engagement firsthand."
THE FUTURE OF COMMUNICATION
The Perfect Blend of Human Connection and Artificial Intelligence
Imperatif combine real live call centre agents, cutting-edge CRM techology and virtual AI agents to deliver the pinnacle in customer service and lead generation at the lowest costs.
