OPAN are a national network of non- profit organisations giving voice to older people at every stage of their aged care experience and have partnered with Imperatif Call Centre partners in order to provide OPAN callers with a professional, sympathetic ear and the ability to ensure that caller gets the assistance they require.

The challenge for OPAN and Imperatif was to ensure that, as the callers may well be vulnerable elderly Australians, it is vital that all calls are answered promptly, professionally and the systems used to support the calls and the actions required after the calls not only are in real time but also are highly dependable.

OPAN and Imperatif worked tirelessly to develop and implement an inbound support line that would be rigorously tested at all turns to provide vital support to some of the most vulnerable citizens in our society.

This system was implemented in 2021 and has been running ever since with constant updates and changes to tackle the ever-changing landscape of concerns for our clients and we are thrilled it has been an astounding success and an invaluable support to vulnerable Australians in our communities.