Congratulations are in order. Over the last few years, you have worked hard, and your business has grown exponentially under your leadership. You’ve met with the board and discovered that your customer support hotline is overloaded. You need to act quickly, and set up a larger call centre in order to support the incoming questions….
The Top Tips for managing a Call Centre Dos Your company has invested time, capital, and manpower into creating the perfect call centre. Every detail has been accounted for, and every desk has someone at it. Each representative has a phone in their hand, answering the questions of the public and working hard at outbound…
Few phrases in the world inspire the same level of disgust as “For support, please call…”. You find the number, and you can feel the irritation building as you dial. You know that as soon as you hit that last digit, the next hour or two of your life is no longer yours. Instead of…
