Inbound Call Centre

Having a well-organised and proficient customer services operation with systematic processes in place is crucial to every business. Your customers are what allows you to operate, and being able to guarantee them a prompt and reliable inbound call centre service will go a long way to maintaining ongoing loyalty and satisfaction.

We work closely with you to gain a comprehensive understanding of your business and its individual challenges, issues and insights, so we can provide a high level of service to your customers and respond to all their questions and requests in a way that will benefit both them and your company.

Our customer service solutions include handling all your customer calls professionally and in line with the values of your business and brand, managing customer queries and sale opportunities, and forwarding them on to the appropriate sales or enquiry division when required. Our call centre staff are friendly, helpful and polite, with well-developed skills in sales so that we can identify when to further cross-sell and up-sell your products and services.

We are dedicated to building an efficient customer services operation for your business that directly targets the needs and issues facing your existing customer base, while also presenting ongoing opportunities to broaden it further.

Your business can’t always be permanently available to your customers to take calls and handle enquiries. But with Imperatif’s professional call centre team, your customers will be able to talk to a real person at any time of the day or night.

Increase your call capacity and opening hours without having to be physically available. Our overflow and out of hours phone answering services will ensure your company never misses an important phone call again. This is particularly crucial if you operate on an international level with varying time zones, or your customers rely on constant availability, such as in a number of certain industries like:

– Emergency Services
– Trades (eg. Plumbers, Electricians, Pest Control)
– IT Support
– Healthcare
– Veterinary Services
– Insurance
– Security Services
– Legal Services
– Traffic Management
– Facilities Management

We can give your business the flexibility and increased sales opportunities of being available day and night, 7 days a week. Our inbound call centre services are a cost-effective and profitable way to complement your existing Australian contact centre facilities so that your customers can reach you even when you’re not there.

Our highly trained staff will answer every incoming call on behalf of your company, and promptly deliver all messages to the relevant channels so that your customers are always taken care of efficiently and you never miss a further sales or service opportunity.

If your business relies on marketing material such as brochures, information packs, handbooks or application forms to increase the reach of your brand and drive sales, then you also need to be able to respond to customer requests for your material as quickly as possible.

Our customer response service will answer calls and collect caller details to provide them with your material in as little as 24 hours. You can choose to use the services of our trained and experienced inbound call centre staff, or our innovative and sophisticated voice recognition software.

We take care of the packaging and mailing to ensure a timely delivery, and can also recognise new potential sales leads and will acquire any relevant information from your customer calls that can then be used in future marketing campaigns and activities. Our professional service will help you fulfil customer requests with a fast turnaround, increase your reach and boost your sales.

Consumers in Australia now spend more than $14 billion on online purchases every year, and as a result ecommerce businesses need to provide constant, convenient sales lines to handle online credit and debit transactions as quickly as possible.

Imperatif can build a streamlined and reliable credit card order line service for your ecommerce business or if you have a retail or catalogue business with on online sales division.

Our highly trained inbound call centre team will take telephone orders, handle caller enquiries, and process credit and debit card transactions for your products and services. We can simplify your e-commerce procedures and ensure your customers are taken care of round the clock so that you never miss a sale.

Whether your website or catalogue sales campaign is a single product/single price or multiple products and multiple prices, we will accurately and efficiently process and handle every credit or debit card order with a strong dedication to customer satisfaction.

An effective and efficient helpline is vital to maintaining your customers’ experience with your business and ensuring their continuing satisfaction with your products and services.

Respond to your customer queries and provide help and assistance when they need it with our expert helpline and support centre service, staffed by experienced helpline agents 24 hours a day, 7 days a week.