Privacy Policy
Effective Date: 23/5/2021
1. Introduction
Welcome to Imperatif Call Centre Partners. We are committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our call centre services.
2. Information We Collect
We may collect various types of information, including:
- Personal Identification Information: Name, phone number, email address, and other contact details.
- Call Records: Details of calls made or received, including call duration and content.
- Payment Information: Credit card details and billing information (if applicable).
- Technical Data: IP address, browser type, and operating system.
3. How We Use Your Information
We use the collected information for the following purposes:
- Service Provision: To provide, operate, and improve our call centre services.
- Customer Support: To respond to your inquiries, requests, and provide assistance.
- Billing and Transactions: To process payments and manage billing.
- Quality Assurance: To monitor and improve the quality of our services through call recordings and reviews.
- Communication: To send you important updates, notifications, or promotional materials (where applicable).
4. Information Sharing and Disclosure
We may share your information in the following circumstances:
- Service Providers: With third-party vendors or service providers who assist us in operating our call centre and providing services.
- Legal Requirements: When required by law, regulation, or legal process, or to protect our rights and interests.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of the business transition.
5. Data Protection and Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or destruction. Despite these measures, no security system is impenetrable, and we cannot guarantee the absolute security of your information.
6. User Rights
You have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to legal and operational constraints.
- Objection: Object to the processing of your personal information under certain circumstances.
To exercise these rights, please contact us using the information provided below.
7. Cookies and Tracking Technologies
Our call centre may use cookies or similar tracking technologies to enhance your experience and analyse usage patterns. You can manage your cookie preferences through your browser settings.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website or through other communication channels.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:
Imperatif Call Centre Partners
1/368 Earnshaw Road
Banyo, QLD, 4014
1300 868 567
info@imperatif.com.au
10. Effective Date
This Privacy Policy is effective as of 23/5/2021.
