Four Reasons why you need a Live Chat Service for your customers. A study called “Making Proactive Chat Work” that was directed by Forrester Research found the accompanying information regarding Live Chat: “Numerous online buyers need assistance from a live individual while they are shopping on the web; indeed, 44% of online buyers say that…
Congratulations are in order. Over the last few years, you have worked hard, and your business has grown exponentially under your leadership. You’ve met with the board and discovered that your customer support hotline is overloaded. You need to act quickly, and set up a larger call centre in order to support the incoming questions….
The Top Tips for managing a Call Centre Dos Your company has invested time, capital, and manpower into creating the perfect call centre. Every detail has been accounted for, and every desk has someone at it. Each representative has a phone in their hand, answering the questions of the public and working hard at outbound…
Few phrases in the world inspire the same level of disgust as “For support, please call…”. You find the number, and you can feel the irritation building as you dial. You know that as soon as you hit that last digit, the next hour or two of your life is no longer yours. Instead of…
How a Professional Call Centre can Improve customer satisfaction? Are you looking for a solution to improve your customer service performance? Our Director, Chris Torrisi, had been recently interviewed by Be Media Production about the potential benefits of using a Call Centre. Illustrated by his automotive industry example, Chris pointed out how outbound and inbound…
Five years ago, businesses were told electronic marketing to customers was an easy, seamless and above all else inexpensive marketing solution. Erm, without TeleMarketing that’s nonsense… kind of. Often at Imperatif, we are asked how a business can increase their open-and-click rate from HTML emails sent to their valued customer database. Sadly, there is no…
In 2012, Imperatif were honored to be selected as the outbound call centre partner of a major Sydney automotive dealership group, spanning over 5 individual dealerships in the south Sydney area. Imperatif had been engaged to undertake many various functions such as new car satisfaction calls, post service online satisfaction surveys, and SMS service reminders,…
Imperatif are experts in undertaking strategic, targeted and professional telemarketing campaigns on behalf of our clients. Imperatif have been working with Ford Australia’s largest rural dealership, Carmichael Ford for many years and have been exceptionally successful in the area of outbound telemarketing to existing Carmichael Ford customers. Every month and also ad hoc dependent on…
At Imperatif, we have always believed in the importance of tailoring our communications to ensure that every contact with an our client’s existing or prospective customers is a rewarding one for both customer and client. In our experience, this is not always as easy as it sounds, due to many of Imperatif’s clients being located…
When Chris and I formed Imperatif in 2009, known then as Imperatif Automotive Customer Management, we had been focused solely on the Australian Automotive industry. In early 2013 we were approached by companies from many diverse industries who were interested in partnering with Imperatif in order to undertake similar functions to those we provided to…
