Four Reasons why you need a Live Chat Service for your customers. A study called “Making Proactive Chat Work” that was directed by Forrester Research found the accompanying information regarding Live Chat: “Numerous online buyers need assistance from a live individual while they are shopping on the web; indeed, 44% of online buyers say that…
How a Professional Call Centre can Improve customer satisfaction? Are you looking for a solution to improve your customer service performance? Our Director, Chris Torrisi, had been recently interviewed by Be Media Production about the potential benefits of using a Call Centre. Illustrated by his automotive industry example, Chris pointed out how outbound and inbound…
Five years ago, businesses were told electronic marketing to customers was an easy, seamless and above all else inexpensive marketing solution. Erm, without TeleMarketing that’s nonsense… kind of. Often at Imperatif, we are asked how a business can increase their open-and-click rate from HTML emails sent to their valued customer database. Sadly, there is no…
At Imperatif, we have always believed in the importance of tailoring our communications to ensure that every contact with an our client’s existing or prospective customers is a rewarding one for both customer and client. In our experience, this is not always as easy as it sounds, due to many of Imperatif’s clients being located…
When Chris and I formed Imperatif in 2009, known then as Imperatif Automotive Customer Management, we had been focused solely on the Australian Automotive industry. In early 2013 we were approached by companies from many diverse industries who were interested in partnering with Imperatif in order to undertake similar functions to those we provided to…
