Four Reasons why you need a Live Chat Service for your customers. A study called “Making Proactive Chat Work” that was directed by Forrester Research found the accompanying information regarding Live Chat: “Numerous online buyers need assistance from a live individual while they are shopping on the web; indeed, 44% of online buyers say that…
Congratulations are in order. Over the last few years, you have worked hard, and your business has grown exponentially under your leadership. You’ve met with the board and discovered that your customer support hotline is overloaded. You need to act quickly, and set up a larger call centre in order to support the incoming questions….
The Top Tips for managing a Call Centre Dos Your company has invested time, capital, and manpower into creating the perfect call centre. Every detail has been accounted for, and every desk has someone at it. Each representative has a phone in their hand, answering the questions of the public and working hard at outbound…
Few phrases in the world inspire the same level of disgust as “For support, please call…”. You find the number, and you can feel the irritation building as you dial. You know that as soon as you hit that last digit, the next hour or two of your life is no longer yours. Instead of…
How a Professional Call Centre can Improve customer satisfaction? Are you looking for a solution to improve your customer service performance? Our Director, Chris Torrisi, had been recently interviewed by Be Media Production about the potential benefits of using a Call Centre. Illustrated by his automotive industry example, Chris pointed out how outbound and inbound…
